Care
£79per month
- Monthly core and plugin updates
- Weekly backups, off site
- Uptime monitoring
- 1 hour of changes
- Response within 3 working days
Support service
Website Maintenance and Support
Updates, backups, monitoring and a person who answers.
Monthly care plans that keep the site fast, patched and backed up, with a set number of change hours so small updates do not need a new quote every time.
Pricing
Fixed prices, fixed scopes
Every tier is a written scope you approve before anything starts. Anything outside it is quoted first, never billed after. Monthly plans run on a three month minimum, then rolling with thirty days notice.
Care Plus
£149per month
- Weekly updates and daily backups
- Security scanning and malware removal
- Speed and Core Web Vitals monitoring
- 3 hours of changes
- Response within 1 working day
Priority
£299per month
- Everything in Care Plus
- Staging site for safe testing
- 8 hours of changes
- Quarterly conversion review
- Response within 4 working hours
Prices exclude VAT where it applies. Advertising budget is paid by you directly to the platform and is never marked up by us. See the full pricing guide.
- 99.9% Uptime target across managed sites
- 4 hrs Priority response time in office hours
- 30 days Backup retention, held offsite
Overview
The part nobody budgets for until something breaks
Websites do not stay finished. Plugins get updates, security advisories appear, third party scripts change, and the content that was accurate at launch slowly stops being accurate.
Our maintenance plans cover the unglamorous work: patching, backups, uptime monitoring, performance checks and a queue of small changes handled without a fresh quote each time.
Updates that get tested first
Every update runs on staging before it touches production. If something breaks, it breaks where nobody is watching, and we roll it back rather than discovering it from a customer email.
A named contact, not a ticket queue
You get a direct line to a person who knows your site. Response times are stated in the plan and we report on them monthly.
Scope
What lands in your account
Everything below is included at the stated price. Anything outside it gets quoted before work starts, never after.
- Core, plugin and theme updates on a staging first workflow
- Daily offsite backups with one click restore
- Uptime monitoring with alerting
- Security hardening and malware scanning
- Monthly performance and Core Web Vitals report
- Broken link and 404 monitoring
- SSL and domain renewal monitoring
- Included change hours each month
- Priority response times
- Quarterly review call
Why it works
The parts that make the difference
Staging first
Nothing is updated on the live site until it has run cleanly on staging.
Change hours included
Small edits, new pages and content changes come out of your monthly hours rather than a new quote.
Reported, not assumed
A monthly summary of what was updated, what was fixed and what the performance numbers did.
Rollback ready
Daily backups held offsite for thirty days, restorable in minutes rather than hours.
Process
How a website maintenance and support project runs
You get a named contact, a shared board and a weekly update. No agency black box.
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Step 1
Onboarding audit
We document the stack, check security and fix anything urgent before the plan starts properly.
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Step 2
Monitoring in place
Uptime, backups, malware scanning and performance tracking connected and alerting to us.
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Step 3
Monthly cycle
Staged updates, performance check, change requests handled, then a written report.
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Step 4
Quarterly review
A call to look at what is slowing down, what is out of date and what is worth improving next.
Questions
Website Maintenance and Support questions
Straight answers, no sales language.
Ask something elseYes. We start with an audit so we know what we are taking on, and we will be straight with you if something needs fixing before a plan makes sense.
Content edits, new pages from existing templates, image swaps, small styling changes and plugin configuration. Anything larger gets quoted separately before we start.
Monitoring alerts us, usually before you notice. We investigate immediately and keep you updated until it is resolved.
Three months to start, then rolling monthly with thirty days notice either way.