Process
From first call to live site, in the open
You will always know what stage the project is at, what is blocking it and what is coming next. Here is exactly how a build runs.
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Stage 1
Discovery call
Thirty minutes on your goals, current numbers and constraints. You leave with an honest view of what your budget can achieve.
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Stage 2
Proposal and scope
A fixed quote, a deliverables list and a timeline. Fifty per cent deposit to book the slot, balance on completion.
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Stage 3
Build and launch
Weekly progress updates on a staging link. Nothing goes live until you have signed it off.
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Stage 4
Grow and report
Support, optimisation and monthly reporting, on a rolling monthly plan you can pause or cancel with thirty days notice.
Detail
The parts people ask about
What a fixed price actually means
It means the number in the proposal is the number on the invoice, provided the scope in the proposal is the scope we build. If you want something added mid project, we quote it before doing it and you decide. Nothing gets added quietly and billed later.
How feedback works
Feedback is collected in one round per stage. That is not us being difficult, it is the single biggest factor in whether a project finishes on time. Comments arriving in three batches over two weeks turns a two day revision into a fortnight.
What happens if something slips
You hear about it the week it happens, in the written update, with a revised date. Projects slip sometimes. Finding out about it at the end is the part that damages trust.
After launch
Thirty days of support is included with every build for anything that is not working as specified. After that, most clients move onto a maintenance plan. You are not obliged to, and the site is fully yours either way.
Working with us
What we need from you
Projects run late for one reason more than any other: feedback stalls. Three things keep it moving.
- One decision makerSomeone who can approve without a committee round trip.
- Content earlyReal copy and real images beat placeholder text every time.
- Feedback in one passCollected in a single round rather than trickled over two weeks.
- Access up frontDomain, hosting and analytics logins on day one.